At Giogio Dresses, we want you to love your order. If for any reason you’re not completely satisfied with your purchase, we offer an easy return process with a full refund to your original payment method.
1. Return Conditions
Items must be returned within 30 days from the delivery date.
All eligible returns are processed as refunds to the original payment method used for the purchase.
Items marked as “FINAL SALE” cannot be returned unless faulty.
We do not offer refunds for change of mind or incorrect sizing.
Customers who have received an incorrect item or a product with a manufacturing defect will receive a full refund.
(Please note that Giogio Dresses performs strict quality control on all items before dispatch and upon receiving returns.)
2. Return Requirements
Please take care when trying on items. Products with manual damage or those that do not comply with our returns policy will be declined and sent back to the customer.
Clothing must be returned
In original condition, unworn and unwashed.
Free of makeup, deodorant, or perfume stains.
With all original tags attached and in original packaging.
Shoes must be returned:
In their original, undamaged shoebox.
In the same condition received.
Tried on only indoors on a clean, soft surface.
3. Refund Process
Refunds will be issued to the original payment method used for your purchase.
Once your return is received and inspected, you’ll be notified via email.
Depending on your country and courier, processing may take up to 21 business days (excluding weekends and public holidays).
For payments made with both credit cards and gift cards or store credit, the refund will first be applied to the gift card/store credit balance before returning any remaining amount to your card.
Please do not contact us regarding the status of your return unless 15 business days have passed since dispatching your return.
4. Important Notes
Shipping fees from the original order are non-refundable, unless the item is faulty or incorrect.
Orders returned due to unclaimed packages, rejected customs fees, missed delivery, or incorrect address will be refunded minus shipping fees after confirmation of return via tracking.
We do not process returns on public holidays — all returns will be handled on the next working day.
5. Exchanges
We do not offer direct exchanges.
If you need a different size or item, please place a new order and return the unwanted item for a refund to your original payment method.
If you need an urgent replacement, we recommend purchasing the new item immediately and sending your return separately.
6. How to Make a Return
Items must be returned within 30 days from the purchase date.
Please download our returns form HERE, print it, and fill out all required details clearly.
Include the completed form in your package and send your return to:
Giogio Dresses Returns Centre
ORDER NUMBER: ______
1444 South Belcher Road Ste C #1011
Clearwater, Florida 33764
United States
Note: Our warehouse does not accept in-person returns, deliveries, or order pickups.
7. Faulty or Incorrect Items
If you have received a faulty or incorrect item, contact our customer support team within 5 days of receiving your package via our contact form before sending the item back.
You will not be reimbursed for return shipping fees if our support team has not provided instructions beforehand.
We strongly recommend using a tracked shipping service, as Giogio Dresses is not responsible for lost or damaged returns in transit.
